Legal & Compliance

This page describes the legal information for Neu-Erlebnisde — company registration, terms of service, consumer rights in the UK, privacy, cookies, and how to request official documents.

Company details Terms & T&Cs

Terms of Service

Key terms applicable to services provided by Neu-Erlebnisde for clients in the UK. Full terms are available on request.

Services are defined in proposals and SOWs. Changes to scope may affect price and timeline. Client approval required for final deliverables.

Payment terms appear on proposals. Refunds considered case-by-case; cancellations within statutory consumer rights handled per UK law.

Liability is limited to the greater of fees paid for the project or £10,000 except for death or personal injury caused by negligence, which is excluded from limitations.

Access full terms

If you require the complete contract terms or a signed copy, request them using the form on this page. Business-to-business and consumer terms differ; we will confirm which applies on engagement.

Intellectual property

Unless otherwise agreed in writing, copyright in our creative work remains owned by Neu-Erlebnisde until final payment is received. On full payment, we grant clients an appropriate licence to use deliverables as set out in the contract. Third-party rights and licences (fonts, stock imagery) are the client's responsibility to clear where applicable.

Moral rights

We reserve the right to be credited as creator where reasonably practical. Any request to remove or alter attribution should be discussed at contract stage.

Legal representative

Alex Müller

Director

Consumer rights & complaints

Right to cancel

For distance contracts with consumers, statutory cancellation rights may apply. Where applicable, you have 14 days to cancel from the date of acceptance. Exceptions include bespoke design work once completed to specification.

Complaints

Please raise complaints by email to Neu-Erlebnisde@outlook.com. We aim to acknowledge receipt within 5 working days and propose a resolution within 20 working days.

Alternative dispute resolution (ADR)

If a complaint cannot be resolved, consumers in the UK may use ADR schemes. We will consider reasonable ADR options and provide information to consumers on these routes on request.

Governing law

Contracts are governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction, except where statutory consumer protections state otherwise.

Privacy & Cookies

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. For details on data we collect and your rights, please read our Privacy Policy. Cookies are used to improve site experience; you can manage preferences via the cookie banner.

Data controller: Neu-Erlebnisde
Contact for data requests: Neu-Erlebnisde@outlook.com
Retention: retained *** longer than necessary for the purpose

Request official documents

Use the form below to request copies of terms, invoices, or other official company documents. We will respond within one business week.

Processing & ID checks

For certain document requests we may ask for identity verification to protect personal data. Any such request will be proportionate and secure.